Q: How do I cancel my membership?

A: Please contact the billing company your transaction was processed through:
NetBilling subscription click here.
EPOCH subscription click here.
WEBBILLING subscription click here.
VEROTEL subscription click here.
CC Bill subscription click here.

Q: Help! I can't log in to HairyandRaw.com. What do I do?

A: Please contact the billing company your transaction was processed through:
NetBilling subscription click here.
EPOCH subscription click here.
WEBBILLING subscription click here.
VEROTEL subscription click here.
CC Bill subscription click here.

Q: I lost my password (or can't remember it). What do I do?

A: Please contact the billing company your transaction was processed through:
NetBilling subscription click here.
EPOCH subscription click here.
WEBBILLING subscription click here.
VEROTEL subscription click here.
CC Bill subscription click here.

Q: What will my credit card statement read when I am billed?

A: Visa, MasterCard and Discover Card holders will see: CCBill XXXXXXXX

With NetBilling, the charge on your credit card bill will appear as Mania Media Inc.

Q: Can I share my account with my friends?

A: No. Our membership is designed for a single person. Our system monitors how many locations you log in from and if we find that a user is sharing their account, your membership will be suspended and we will not issue a refund.

Q: Can I buy an account for a friend?

A: Sure! We think giving a subscription to HairyandRaw.com is a great idea! In fact, get one for all your friends! *Grin* Remember though, they need their own account and can't use yours.

Q: Do you sell your mailing lists or share my name with other people?

A: All details on how we handle your privacy can be found in our Privacy Policy. We take your privacy very seriously and will not share or sell your info outside of HairyandRaw.com, without your consent.

Q: What kinds of content do you offer?

A: We have a huge collection of videos, solo model photos, and hardcode action photos. We also offer multiple updates each week and give you special discounts on DVDs and other stuff in our store. Last but not least, we also offer FREE streams of popular other bareback sites like Treasure Island Media and Hot Desert Knights...all included with your membership!

Q: How do I become a HairyandRaw.com model?

A: Just fill out our "online model application". Make sure that you upload a clear face photo with your application otherwise we will have to delete it. Now we can't promise that we'll be able to find the perfect role for you in one of our videos, but we will definitely contact you if it looks like we may have something right up your alley!

Q: What does it mean to be a model?

A: Basically we use the term "model" to refer to the sexy guys we shoot for video and still photos. Most of our models are amateurs and have never done adult work before, they're just regular guys who enjoy raw sex and are excited about an adventure. What kinds of guys are you looking for? Generally we are looking for masculine, hairy, sexy men, from athletic to a little stocky and hopefully furry. Here are some of the types we like: - Husky football-player types - Guys who have facial hair and body hair - Bigger guys (including chubs) - Daddys (mature men over 40 usually with gray) - Cute cubs (younger guys ) - Admirers (sexy non-bears who dream about having sex with our models)

Q: Do I get paid for a shoot?

A: While we'll do our best to make sure you have an amazing time at one of our shoots, there's definitely some work involved! And we believe people should always be paid for the work they do, though our budgets are limited. Once we contact you about doing a shoot, we'd be happy to discuss pay. By the way, if any other company contacts you about doing a shoot, but says they can't pay you, or it's just an "audition," turn and run.

Q: What happens to the video or photos you shoot of me?

A: For the most part, the content we shoot will go up on our website within a few months. Because our DVDs and website are all about exclusive content that no one else has, we don't license or sell our videos or photos, so you won't see them all over the web. But we do use content for marketing and it may appear in a few other places. Like every company that works with models, we do require you to sign a standard model release that gives us all rights to the content we shoot. This means that we own the photos and video and can use it any way we want. So if you have concerns about your face showing up outside of the site, you may not be a good candidate for us.

Q: Where can I download the video players I need to fully enjoy your site?

A: Our video clips are encoded to play in most browsers and mobile devices. We use a Flash player for most browsers and for devices that don't support Flash an HTML5 player is used.

Please note that for video to work you must have Flash version 9.0.28.0 or higher. Click here to upgrade your version.

Q: I can't get any of the video clips on your site to play...what can I do?

A: There are a few simple things you can do:

First, make sure that you are using the most current version of your web browser. Probably the most important thing you can do is keep your browser updated. Hackers are finding new ways all the time to make your trusty web browser do very bad things and getting regular updates will help keep you safe.

Download the latest version of Firefox
Download the latest version of IE
Download the latest version of Google Chrome
Download the latest version of Safari

Also, make sure you are using the most updated version of Flash if your computer or device supports it. Just as with your browser, keeping your media players updated will help keep you safe.

BearFilms.com uses an advanced video player that will first attempt to play the selected clip using Flash. If your device or computer doesn't support Flash, the player will attempt to use HTML5 to play the clip. Both methods require the most up-to-date versions of browser and Flash to work correctly.
If you are still unable to view the clips after updating your browser and Flash, contact us and we will attempt to troubleshoot the situation with you.

Q: Your site looks funny/fucked up/unreadable on my screen...what can I do?

A: Our site is designed to work with newer versions of all major browsers and many mobile devices. If you are experiencing issues viewing the site correctly, please upgrade your browser to the most current version. You may also want to try using a different browser, choosing from the list below, as they have been verified to display the site correctly.

Download the latest version of Firefox
Download the latest version of IE
Download the latest version of Google Chrome
Download the latest version of Safari

Q: Are your videos downloadable? Can they be viewed full-screen?

A: Our videos are streaming-only and are not meant for download, but they can be viewed fullscreen by clicking the icon to the right of the volume control (it shows four arrows pointing outward). To restore the normal view, hit the ESC key.